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Money Back Policy

This money back policy is a fundamental feature of the tutoringden.com terms of Services. The terms and concepts utilized in this policy do not necessarily have a similar meaning as those used in the terms of service. The policy may be revised in a similar method as the terms.

Tutoringden.com is a Customer-Oriented Service, as such, be confident that we are committed to satisfy all the requirements in the instructions of your order. As such, please consider that a refund policy is an extreme measure. Nevertheless, we are willing to discuss with you about any complications you have experienced with a final product that has led to a request for a refund. This venture is necessary to determine the cause for the refund request which may be: (a) you just want a refund: or (b) you believe that you have received low quality services. The rules pertaining a refund are detailed by this policy. Please note that any refund case, that can inconvenience you and us, can be avoided through providing accurate and detailed instructions while placing an order. In most cases, misguided information and lack of communication are the primary causes of a dispute. As a company that values its customers and takes price in its customer service, we aim to ensure that the dispute process is fast and fair.

1. General Terms

1.1. All payments received by the company are non-refundable unless specifically provided by this policy.

1.2. Nevertheless, we will issue a 100% refund when:

  • We receive a double payment (Having a banking statement providing a double charge would be effective in speeding up the process)
  • You place and pay for an order twice or more
  • If no writer has been assigned or you opt to cancel an order before a writer has been assigned.

1.3. The conflict management team must conduct in-depth investigations in other circumstances. After you submit your request, the conflict manager will get in touch with you to resolve the matter within 24 hours on business days. The case will be permanently closed, and no reimbursements will be given, if we don't hear from the customer on an investigation-involved case within 5 calendar days.

1.4. Please be aware that if you consent to such a transaction, any of your owed refunds may be converted into a prepayment in favour of future Orders.

1.5. The Refund request must be used within 10 business days of the Dispute Management Team's approval. Depending on the rules and service requirements of the Customer's bank, the funds must be credited to the Customer's account within 3-5 business days after the transaction's start date. Unless you have expressly agreed otherwise, we will provide the refund using the same payment method that you used for the initial purchase.

2. Grace Period

2.1. After the Product has been approved, we give the Customer a 10-Day Grace Period to examine the Product and confirm that all standards have been met. You have 14 days following approval to seek a free rewrite if your order contains more than 20 pages. The Product are deemed fully approved by the Customer if we don't hear back (complaints) from them within 5 calendar days. Please note that this method only works once the Grace Period has been in effect for 10 days. Examples include, but are not limited to:

  • When the customer requests a refund on the ninth day of the grace period.
  • We respond within 24 hours, asking for clarifications (in the event that the refund claim is unclear)
  • When we still have not heard back from the customer after five days, making the total number of days since the product was delivered to the customer 15 days,
  • The case is considered closed.

2.2. Please keep in mind that situations like this are easily avoidable. Within 24 hours on business days, the Dispute Management Team will send you a notification to both your account on the website and your email.

3. Internal Investigation

3.1. 3.1. The customer is only eligible for a partial refund of up to 50% in cases where the product has been accepted by you at least once (and in cases where multiple revisions have been made). If the customer asks for a return and the justification is "Professor's comments/Professor condemned the Product etc.," we would need to ask the customer's professor for feedback with highlighted passages of what is incorrect in order to have a valid refund claim.

How to do so: Simply request. As a student, the Customer has the right to ask their teacher or professor to explain what specifically went wrong or which requirements weren't completed when creating the product (student code of rights and responsibilities: right to information on the scale used for evaluation of skills).

3.2. If the Product is delivered late, we must make up the time difference, the amount of which will depend on the outcome of the dispute management team's investigation (the calculation of the refunded amount is based on the price customer paid for a particular deadline).

Note That:

  • Such instances are uncommon, and they frequently result from inadequate or a lack of contact between the Customer and the Writer/Support Team (e.g., the Customer's instructions were unclear or the Customer was unable to reach by phone or message, etc.)
  • When conducting an investigation into the time delivery discrepancy compensation, the Company reserves the right to take into account how long we waited for the Customer's response
  • When placing urgent Orders (with a 3-, 8-, or 24-hour deadline), we may determine the precise time—down to the minute—that we had to wait for the Customer's response.

3.3. Our dispute management team is required to look into any refund requests that are connected to urgent tasks with 3-, 8-, or 24-hour deadlines but are not related to lateness.

Note That:

  • The final product's quality will be affected by the hurry factor and the customer's lack of responsiveness (i.e., failure to return our calls or messages on the clearing of instructions).
  • When placing urgent Orders (with a 3-, 8-, or 24-hour deadline), we may determine the precise time—down to the minute—that we had to wait for the Customer's response.

3.4. The request is based on plagiarism.

Note That:

  • The act of presenting another person's ideas or work as your own, with or without that person's consent, by incorporating it into your work without giving it due credit;
  • The customer is required to submit the Turnitin Report if "Plagiarism" is included as a cause for the refund request. Please keep in mind, nevertheless, that the references section and citations could be mistaken for plagiarized work when they are not (the writer should utilize the same number of references the client requested in the initial guidelines)
  • The customer's academic program/discipline predetermines the plagiarism index. The quantity or proportion of citations used in the text should be indicated in the first instructions or agreed with the writer or support team if a specific threshold is preferred.

3.5. "Low Grade/Not the Grade I Expected" is the basis for the claim.

Please Consider That:

  • Our services do not include specifications of a sought grade.
  • We warrant a high-quality Product, but the professor's evaluation may take into account factors other than the Customer's knowledge that may affect the Product's final grade.
  • Nevertheless, in the event that the Customer receives unfavourable feedback from a professor, they are welcome to upload it to the files section in their profile (under the Order number that is being disputed) and send a message to the support team informing them of the upload.

3.6. Order cancellation once the Writer has been chosen.

Note That:

The Company reserves the right to offer the Customer a Partial Refund based on the quantity of finished work if the Customer wants to cancel the Order after the Writer has been assigned. Our dispute management team will determine the amount of the partial refund after accounting for the work our writer has previously accomplished on the product, including but not limited to:

  • the original timeframe is 5 days, the value is 100 USD
  • On the third day, you opt to retract the order
  • The dispute management team investigates and discovers that our writer had executed 50% of the task
  • In this case, the customer is eligible for a 50% partial refund (50 USD), and is also given access to the partially written product.

However, in no circumstance may a refund under this section 3.7 exceed 50% of the original cost of the Product (the Services).

4. Revisions. We maintain the right to enforce 1 revision prior to the end of the initial expiry date.

4.1. We are interested in a long-term partnership and are always ready to offer the Customers top-notch service. We assume the deadline you pay for is the one that works best for you and satisfies the conditions imposed by your educational institution. Therefore, in the event that we delivered the Product earlier than the deadline (i.e., the Product was delivered in 5 days when the deadline is 7 days), we recommend that we revise the Product in light of your feedback regarding which instructions have not been followed in order to meet the deadline of 7 days.

Note That:

  • If a Revision Request includes new instructions, there will always be an additional cost.
  • Our Support Team determines the amount of the extra cost. With that said, the Company reserves the right to refuse on such a Request in the event that the Refund Claim contains remarks on instructions that have not been paid for.

4.2. Please note that it will be impossible to change the deadline for urgent orders if the customer decides to change the deadline at any point while the product is still being produced (3-, 8- or 24-hour deadline).

Note That:

  • The element of Deadline Change will be seen as being of the utmost relevance while analyzing such Cases
  • Reducing the deadline has a direct implication on the workflow for the writer, which may affect the quality of their work
  • Because of this, the amount of the Refund, should it be granted by the Dispute Management Team, may be less than in situations where the deadline was not changed.

5. Special UK and EU Terms

5.1. You have the right to cancel your Order within fourteen (14) days without providing a reason if you're a resident or citizen of the European Union or the United Kingdom:

The cancellation period will begin after you have processed the payment, and it will end either

  • fourteen (14) days after you have paid for the Order,
  • or at the time you agree that the Writer can begin fulfilling your order. You forfeit your claim to a cancellation and refund once the writer begins writing with your approval;
  • You may use the Model Withdrawal Form provided in Annex I(B) of the Directive on Consumer Rights to advise us in writing of your decision to withdraw from the contract during the fourteen (14) day cooling-off period by sending an email to [email protected]
  • It is sufficient for you to send your communication before the cancellation period has passed in order to meet the cancellation deadline;
  • There are no additional cancellation fees, but there are no refunds other than as stated in this clause.
  • We will email you an acknowledgement of receipt of such cancellation without delay.
  • You will get a pro-rata refund of the Order from us.